Sometimes a VPN (Virtual Private Network) serves its purpose. Whether you no longer need all the good things a VPN offers, the service did not live up to your expectations or for any other reason, it does not make sense to waste money, especially with customer-friendly repayment policies.
In addition, IPVanish does not have a free trial per se, but offers a no-questions seven-day money-back guarantee that allows you to test your services without limitations during this time.
This guide will show you how to cancel your subscription with IPVanish. One final word of advice, however: if you want to cancel due to a technical problem (s), make sure to check first with customer support. As is usually the case, these are the most common problems with VPNs and trained staffs can solve them efficiently, especially since IPvanish support is available 24/7 via chat or email.
1. Access the website
Open your web browser and navigate to the IPvanish website.
2. Log in.
Click the My Account link at the top right of the site, enter your login details and click the green Login button.
3. Go to subscription settings
To view your subscription settings, click Signature.
4. Cancel your subscription
Below the green “Submit” button, you’ll see a link that says “I want to cancel my subscription”. Click on the link.
Scroll to the next page and click I still want to cancel.
6. Confirm again
The site will ask you to indicate your reason for unsubscribing. Check the box next to the subject, enter additional details if desired, and click the Continue green button.
7. And confirm again
The boys and girls of IPVanish will be very sad to see you go, so they will offer you some kind of business to try to keep you. If you still want to abandon them, click I still want to cancel.
8. That’s it!
You will receive a message that you have successfully unsubscribed and will be refunded (if the seven-day repayment period has not yet expired).
9. Contact customer service (just in case)
While IPVanish claims that you will automatically receive a refund if you complete the cancellation on the site within the first seven days of signing, we suggest contacting customer service just to be sure.
The easiest way to get in touch with IPVanish customer service and ask about your refund is by clicking the green Help button in the lower right corner of the site. Just type anything in the empty box and click. You’ll see a live chat button at the bottom right of the pop-up window.
Click the button and customer service will be happy to answer your questions.