Etisalat Customer Care Number Dubai - How to Contact Etisalat Customer Care in Dubai

Etisalat Customer Care Number Dubai – How to Contact Etisalat Customer Care in Dubai

Etisalat is one of the leading telecom operators in the UAE, offering a wide range of services and products for private and business customers. Etisalat has a vision to drive the digital future and empower societies, and a commitment to provide excellent customer care and satisfaction.

If you are an Etisalat user in Dubai, you may need to contact their customer care center for various reasons. You may have a query about your bill, your plan, your data usage, or your device. You may want to report a problem, request a service, or make a suggestion. You may also want to give a compliment, feedback, or a complaint.

Whatever your reason, you can easily and conveniently contact Etisalat Customer Care in Dubai through multiple channels and methods. In this article, we will show you how to do that, and what to expect from their customer service representatives. We will also answer some frequently asked questions and provide some tips and tricks to make your experience smoother and better.

Etisalat Customer Care Number Dubai

Etisalat Customer Care Number Dubai is the phone number that you can use to contact Etisalat’s customer service center in Dubai if you are an Etisalat user or a potential customer. The Etisalat Customer Care Number Dubai is 101 for private users and 800 5800 for business users. You can call this number for free, 24/7, from any Etisalat line. If you are outside the UAE, you can dial +971 800 2300 for private users, and +971 800 5800 for business users.

You can also contact Etisalat Customer Care Center online, through their website, mobile app, or social media platforms. Alternatively, you can visit one of their business centers, service centers, or outlets in person.

How to Contact Etisalat Customer Care in Dubai

There are several ways to contact Etisalat Customer Care in Dubai, depending on your preference and convenience. Here are the main options:

Phone

You can call Etisalat Customer Care Center at any time of the day, 24/7, for free. The phone number is 101 for private users and 800 5800 for business users. If you are outside the UAE, you can dial +971 800 2300 for private users, and +971 800 5800 for business users.

When you call, you will be greeted by an automated voice system that will guide you through a menu of options. You can choose the option that best suits your need, or press 0 to speak to a customer service representative. The representative will ask you for your name, your Etisalat number, and your Emirates ID number, and then assist you with your request or issue.

See also  How To Send Money Through Snapchat 2023?

Online

You can also contact Etisalat Customer Care Center online, through their website, mobile app, or social media platforms. Here are the details:

  • Website: You can visit Etisalat’s website and click on the “Support” tab at the top right corner. You will see a list of topics and categories that you can browse to find answers to your questions, or solutions to your problems. You can also use the search bar to type in your query, or click on the “Live Chat” button at the bottom right corner to chat with a customer service representative in real time.
  • Mobile app: You can download Etisalat’s mobile app, called “My Etisalat UAE”, from the App Store or Google Play Store. The app allows you to manage your account, pay your bills, recharge your balance, check your data usage, and access various services and offers. You can also use the app to contact Etisalat Customer Care Center by tapping on the “Contact Us” option in the menu. You can choose to call, chat, or email them, or request a callback.
  • Social media: You can follow Etisalat on their social media platforms, such as Facebook, Twitter, Instagram, YouTube, and LinkedIn. You can send them a direct message, a comment, or a tweet, and they will respond to you as soon as possible. You can also check their posts and stories for updates, news, tips, and promotions.

In-person

You can also contact Etisalat Customer Care Center in person, by visiting one of their business centers, service centers, or outlets. You can find the nearest location to you by using the “Store Locator” feature on their website or app, or by calling them. You can also check the opening hours and directions before you go.

When you visit, you will be welcomed by a friendly and professional staff member, who will ask you for your name, your Etisalat number, and your Emirates ID number, and then help you with your request or issue. You may have to wait in a queue, depending on the number of customers and the availability of staff. You can also use the self-service kiosks or machines to perform some tasks, such as paying your bills, recharging your balance, or buying a SIM card.

What to Expect from Etisalat Customer Care in Dubai

Etisalat Customer Care Center in Dubai is committed to providing you with the best possible service and experience. They have a customer service charter that outlines their vision, values and promises to you. Here are some of the highlights:

  • They will be respectful and courteous to you at all times.
  • They will provide you with accurate and reliable information and advice.
  • They will constantly improve and simplify their processes to serve you better.
  • They will have helpful and professional team members who are capable of fulfilling your needs.
  • They will provide you with multiple service channels to ensure your easy and convenient access to their services.
  • They will value your time and serve you promptly.
  • They will safeguard your personal information and ensure secure interaction at all their touch points.
  • They will understand and respond to your concerns and complaints.
  • They will always welcome and value your feedback and suggestions.
See also  How To Cancel Etisalat Daily Data Plan In UAE

Etisalat Customer Care Number Dubai Tips and Tricks

Here are some tips and tricks to make your contact with Etisalat Customer Care in Dubai easier and more effective:

  • Have your Etisalat number and Emirates ID number ready before you call, chat, or visit them. This will help them identify you and access your account faster.
  • Be clear and specific about your request or issue. Provide as many details and information as possible, such as dates, amounts, numbers, names, or screenshots. This will help them understand your situation and resolve it quickly.
  • Be polite and respectful to the customer service representatives. They are there to help you and make your experience better. Avoid using abusive or offensive language, or making unreasonable demands or threats. This will only make the situation worse and delay the solution.
  • Be patient and cooperative. Sometimes, the customer service representatives may need some time to check your details, verify your identity, or consult their supervisors. They may also ask you some questions or request some documents from you. Follow their instructions and provide what they need as soon as possible. This will speed up the process and ensure your satisfaction.
  • Give your feedback and suggestions. Etisalat values your opinion and wants to improve its service and quality. You can rate your experience, share your comments, or make your recommendations through their website, app, or phone. You can also participate in their surveys, polls, or contests. This will help them serve you better and reward you for your loyalty.

Frequently Asked Questions

Here are some of the most common questions that Etisalat users in Dubai ask their customer care center, and their answers:

How can I check my Etisalat balance?

You can check your Etisalat balance by using any of the following methods:
Dial *121# from your Etisalat number and follow the instructions.
Call 121 from your Etisalat number and listen to the voice message.
Log in to your account on Etisalat’s website or app and check your dashboard.
Visit any Etisalat business center, service center, or outlet and ask a staff member.

How can I pay my Etisalat bill?

You can pay your Etisalat bill by using any of the following methods:
Log in to your account on Etisalat’s website or app and click on the “Pay” option.
Use the “Quick Pay” feature on Etisalat’s website or app, without logging in, by entering your Etisalat number and the amount you want to pay.
Call 101 from your Etisalat number and follow the instructions to pay by credit or debit card.
Visit any Etisalat business center, service center, or outlet and pay by cash, credit or debit card, or cheque.
Visit any bank, exchange house, or ATM that accepts Etisalat bill payments and pay by cash, credit or debit card, or cheque.
Use any online or mobile banking service that supports Etisalat bill payments and pay by credit or debit card, or bank transfer.

See also  MP4 Converter – Features To Consider When Choosing Best MP4 Converter Software

How can I recharge my Etisalat prepaid number?

You can recharge your Etisalat prepaid number by using any of the following methods:
Dial 120<voucher number># from your Etisalat number and press the call button.
Call 120 from your Etisalat number and follow the instructions to enter the voucher number.
Log in to your account on Etisalat’s website or app and click on the “Recharge” option.
Use the “Quick Recharge” feature on Etisalat’s website or app, without logging in, by entering your Etisalat number and the amount you want to recharge.
Visit any Etisalat business center, service center, or outlet and buy a recharge voucher or card, or recharge by credit or debit card.
Visit any retailer, supermarket, or kiosk that sells Etisalat recharge vouchers or cards and buy one.
Use any online or mobile banking service that supports Etisalat recharge and recharge by credit or debit card, or bank transfer.

How can I change my Etisalat plan or package?

You can change your Etisalat plan or package by using any of the following methods:
Log in to your account on Etisalat’s website or app and click on the “Manage” option.
Call 101 from your Etisalat number and follow the instructions to choose a new plan or package.
Visit any Etisalat business center, service center, or outlet and ask a staff member to change your plan or package.

How can I activate or deactivate a service or feature on my Etisalat number?

You can activate or deactivate a service or feature on your Etisalat number by using any of the following methods:
Dial *101# from your Etisalat number and follow the instructions to select the service or feature you want to activate or deactivate.
Log in to your account on Etisalat’s website or app and click on the “Manage” option.
Call 101 from your Etisalat number and follow the instructions to choose the service or feature you want to activate or deactivate.
Visit any Etisalat business center, service center, or outlet and ask a staff member to activate or deactivate the service or feature for you.

Is 800 toll free in UAE?

Yes, 800 is the toll free prefix in the UAE. If you call a number that starts with 800, you will not be charged for the call, regardless of whether you use a landline or a mobile phone. However, if you call a number that starts with 600, you will be charged normal call rates, as these are not toll free numbers. You can also use other methods to contact Etisalat Customer Care in Dubai, such as online, through their website, mobile app, or social media platforms, or in person, by visiting one of their business centers, service centers, or outlets.

Conclusion

Etisalat Customer Care in Dubai is dedicated to providing you with the best possible service and experience. You can contact them through various channels and methods, depending on your preference and convenience. You can expect them to be respectful, courteous, helpful, and professional at all times. You can also help them help you by following some tips and tricks to make your contact easier and more effective. If you have any questions, complaints, or feedback, do not hesitate to contact Etisalat Customer Care in Dubai. They are always ready to listen and assist you.

Similar Posts