Code To Activate and Deactivate MTN Call Forwarding/Divert in Nigeria

MTN Call Forwarding is a feature accessible to all prepaid and postpaid subscribers on the network. This guide shows how call forwarding works on MTN and the code to activate or deactivate them.

MTN, one of Nigeria’s leading telecommunications providers, offers a convenient and valuable feature known as call divert. This feature is available to both prepaid and postpaid subscribers on the MTN network, providing them with the flexibility to manage incoming calls effectively. With call divert, users can redirect their incoming calls to another phone number within the country or voicemail when they are unable to answer their phones. This ensures that important calls are never missed, even during busy or unavailable moments.

However, it is essential to note that international numbers are not eligible for call forwarding with this feature. MTN subscribers can easily activate and deactivate call divert for different scenarios using specific codes. For instance, to divert calls when the line is busy, subscribers can use the activation code **67destination number11# and the deactivation code ##67#. Similarly, for calls when the line is unreachable, the activation code is **62destination number11#, and the deactivation code is ##62#. Furthermore, when there’s no answer, the activation code is **61destination number11#, and the deactivation code is ##61#. For those who wish to divert all calls, the activation code is **21destination number11#, and the deactivation code is ##21#. In case users want to cancel all call diverts, the code is ##002#.

How does MTN call forwarding work?

This service allows you to forward your incoming calls to another phone number, mobile or landline, or to your voicemail; However, you may not forward calls to international numbers. In other words, the destination phone number must be in your home country.

Call forwarding is useful when your line is busy, unreachable or not answered.

From my experience, not too many people use it in Nigeria. And I think the reason for that is they just don’t know how to set it up.

We are sure that after reading this guide you can activate or deactivate any forwarding option on your MTN line.

MTN Call Forwarding Codes

To forward calls to another phone number when your line is busy:

• To activate, dial ** 67 * mobile destination number * 11 #. For example ** 67 * 2348012345678 * 11 #.
• To deactivate, dial ## 67 #
• To check your status for the above option, dial * # 67 #

To forward calls to another phone number when your line is unreachable:

• To activate, dial ** 62 * destination phone number * 11 #.
• To deactivate, dial ## 62 #
• To check your SIM status for this option, dial * # 62 #

Divert calls to another number when there is no answer:

• Dial ** 61 * destination phone number * 11 # to activate.
• Dial ## 61 # to deactivate this service.
• To check your forwarding status for this option, dial * # 61 #

To forward all calls to another phone number:

• Dial ** 21 * destination phone number * 11 # to activate
• To cancel, dial ## 21 #
• To check your status for the above option, dial * # 21 #

Replace the destination phone number in all of the above codes with the phone number to which you want to forward all calls. Also, make sure that you only dial the above codes on the MTN line from which you want to forward all calls.

Important Notice >> To cancel call forwarding that you have previously activated on your MTN line, dial ## 002 # on that line.

How to cancel call forwarding on your MTN line?

Call forwarding is an issue that customers complain about. Most customers don’t really know how call forwarding is activated on their line.

Call forwarding forwards your calls to another number and can be very annoying for your callers. Call forwarding also slows down incoming calls. It can be annoying and waste your caller’s credit. This article will not waste your time with the code to cancel call forwarding on your mtn line.

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To cancel call forwarding on your MTN line, dial this code: ## 002 #. Once you have dialled this code, you will receive a notification confirming that you have cleared all diverts on your line. That’s all! You can often do this easily, as the transfer may have been activated on your line without your knowledge. Again, the code is ## 002 #.

How to Deactivate MTN Call Forwarding

If you wish to stop call forwarding on your MTN number, you can easily deactivate the service using the following USSD codes:

1. Deactivate Call Forwarding When the Line is Busy:

• Dial ##67# and press the call button.

2. Deactivate Call Forwarding When the Line is Unreachable:

• Dial ##62# and press the call button.

3. Deactivate Call Forwarding When There’s No Answer:

• Dial ##61# and press the call button.

4. Deactivate Call Forwarding for All Calls:

• Dial ##21# and press the call button.

MTN Call Divert Charges

While setting up MTN call forwarding on your line is completely free, you will be charged for using the service that may occur while using it.

Do not be afraid! The cost of forwarding calls on MTN is not unusually high. In general, your SIM card will be charged based on your current calling rate to the destination phone number.

In other words, if your current call rate to MTN phone numbers is 11k / sec, you only have to pay the same amount for each call that is forwarded to another MTN line.

If you forward to another network (for example Glo …), your normal calling rate will be charged for Glo numbers. Here is a post explaining how to activate and deactivate call forwarding and call barring on all networks.

Also, keep in mind that all charges are billed to the phone number from which you forward calls.

Limitations of MTN Call Forwarding/Divert

It’s essential to be aware of the limitations of MTN call forwarding/divert to ensure a smooth experience. One significant limitation is that call forwarding to international numbers is not supported. This means you can only forward calls to phone numbers within Nigeria. Additionally, certain MTN tariff plans may have specific restrictions on the use of call forwarding services, so it’s recommended to check with MTN customer support or review your plan details for any such limitations.

FAQ

Conclusion

MTN call forwarding/divert is a valuable feature that allows users to manage their incoming calls more efficiently. By using specific USSD codes, MTN subscribers can activate call forwarding for various scenarios such as when the line is busy, unreachable, or there’s no answer. Additionally, users have the option to divert all calls to another number or voicemail. However, it’s essential to be aware of the limitations and charges associated with using this service. Understanding the activation and deactivation codes for call forwarding on MTN can help users make the most of this convenient feature for their communication needs.