July 25, 2024
4 Ways To Change GTB Internet Banking Secret Question Easily

4 Ways To Change GTB Internet Banking Secret Question Easily

Have you forgotten your GTB Internet Banking Secret Question and therefore looking for a way to change it? Or are you looking for ways to reset GTBank secret answer? Well, that’s normal. You are not alone as there are several methods to change GTBank secret question. On the one hand, it is called a secret question because no one else is allowed to know about it, and the best way to keep a secret is not to tell anyone.

Even though this has the advantage of keeping it private if you forget the answer to your GTBank secret question, will there be no one to remind you?

This is especially frustrating when you need to validate a request and can’t remember the answer to your GTB Internet Banking Secret Question.

What is GTB Internet Banking Secret Question?

You may be wondering what GTbank’s secret question is about? If you normally use Guarantee Trust Bank’s internet banking service, it is likely that you have been asked to create a new GTbank secret question or enter your secret question answer into GTbank’s internet banking platform before completes the transaction. But what is GTB’s secret question?

GTbank’s secret question is a unique question to which you are expected to know the correct answer. It serves as a system that further strengthens your bank’s internet security against internet fraud and other malicious activity. Having access to your GTB Internet Banking Secret Question is very important because without it you will not be able to initiate financial transactions on your internet banking platform even if you know your token and passwords.

4 ways to change GTB Internet Banking Secret Question

In this article, we look at four easy methods to change GTBank’s secret question.

In other words, we will consider ways to reset GTBank secret answer. The four methods to change your GTBank secret query are;

  1. Contact GTConnect
  2. Internet banking
  3. Mobile banking
  4. Visit a GTBank branch

Each method has its pros and cons. For example, if you decide to use the first method, contact GTConnect, you don’t need to do anything, just speak to a customer service representative on the phone.

The service desk will only change your GTBank secret question for you after you have given the correct answers to some security questions they will ask.

This is by GTBank’s security policy, to ensure that you are the owner of the bank account for which you wish to make a change in an undisclosed matter.

If the customer service representative doesn’t perform this verification process, anyone including hackers and fraudsters can just post one and request some changes that would eventually lead to the loss of your hard-earned money.

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On the other hand, internet and mobile banking do not offer the convenience that GTConnect offers. You must make the changes yourself.

However, the internet connection costs you make to change your GTBank secret query via the internet and mobile banking are not as expensive as calling GTConnect.

After making these important caveats, let’s talk about how to change your GTBank secret query using these different methods.

1. Contact GTConnect

When it comes to changing your GTB Internet Banking Secret Question by contacting GTConnect, you have two options. You can choose to call the contact numbers or send an email to gtconnect@gtbank.com.


Here’s how to change GTBank’s secret question by calling GTConnect;

  • Step 1: Go to your dialer.
  • Step 2: Call +2348029002900 or +2348039003900.
  • Step 3: State the reason for your call.

For example, you could say; “Hello, this is Your Name from Gwagwalada, Abuja. I want to change my GTBank secret question. I can’t remember the answer to my current secret question. ”

Have you noticed how simple the above statement is? You don’t need to repeat every word in its entirety, as this is just a guideline. But make sure you include your full name and the reason you are calling.

  • Step 4: Verify your request.

At this stage, you must prove beyond any reasonable doubt that the bank account in question is yours. The customer service representative would ask some security questions.

Note: The security question does not include your BVN credentials or PIN. This is personal information and no GTBank agent would ask for it.

  • Step 5: Define a new GTBank security question.

By the time you reach this step, you are almost done changing your GTB Internet Banking Secret Question. After you answer the security questions correctly, the help desk function will ask you for a new secret question and give you an answer that you will remember.

You can write the answer to the secret question in a journal and notebook that only you can find. This can save you from the stress of having to change your GTBank secret question again soon.

Send an email

Follow the simple steps below to change your GTB Internet Banking Secret Question;

  • Step 1: Open your email application or log in to your email account in your browser.
  • Step 2: Create a new email and enter the official GTConnect email address in the recipient field. If you’re using a Gmail app, you’ll see a blank field labeled “To.”
  • Step 3: The subject or title of the email should be “Request to change GTBank secret question”.
  • Step 4: In the body of the correspondence, you must fill in your full name, why you want to change your secret question, and where to send it (optional).

For example, you could say;


I want to change my GTB Internet Banking Secret Question. I can’t remember the answer to the question

current problem. Please help me.

your customer, Customer’s Name”

Now see how concise this email is. You should know that GTConnect receives tons of messages every day, you would make their job difficult if you weren’t short and sweet. a response from GTConnect.

  • Step 5: Provide answers to some security questions.

You must accurately answer the security questions to prove that the bank account is yours. These security measures are designed to protect you if a fraudster or hackers hijack your account and try to make these changes to take control of your bank account or money.

  • Step 6: Define your new GTBank secret question.
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2. Internet banking

If the GTConnect methods are not convenient for you and you want to make the changes yourself.

One way to change your GTB Internet Banking Secret Question is through internet banking.

Below you will find the simple steps to change your GTBank secret question via Internet Banking;

  1. Step 1: Launch your browser.
  2. Step 2: Visit GTBank official website at www.gtbank.com
  3. Step 3: Log in to your account by entering your username and password in the various fields.
  4. Step 4: Tap the “Self-service” button.
  5. Step 5: Select the “Reset Secret Question and Answer” option.
  6. Step 6: Fill out the form. After clicking “Reset Question and Secret Answer”, a form will appear on the screen.

Fill in the form with precise details. You must define your new secret question and give an answer that you remember, then enter your maiden name in the field provided. Make sure the maiden name matches the name you used to open your bank account and the one in your BVN credentials. Then press continue next to or submit to generate your token.

  • Step 7: Enter the token sent to you. A token will be sent to you when you finish filling out the form.

This token expires after a few minutes, so don’t wait too long. Note: This change will take effect in 12 hours or less.

3. Mobile banking

This method of changing the GTB Internet Banking Secret Question is my favorite. I can simply log into the app with my biometrics and make the necessary changes.

With GTBank you have two options when using mobile banking. You can use the GTWorld mobile app or the GTBank app, whichever is most convenient for you.

Change your GTB Internet Banking Secret Question with the mobile banking app

Here’s how to change your GTBank secret query using the mobile banking app;

  • Step 1: Log in to the mobile app (GTWorld or GTbank app).
  • Step 2: Tap the menu icon in the left corner of the screen.
  • Step 3: Select the “Settings and Help” option.
  • Step 4: Press “Set/change secret question and answer” or “Reset secret answer”.
  • Step 5: Enter the question and the new answer.
  • Step 6: Click the “Save Answer” button.

You have now successfully changed your GTBank secret question. In less than 12 hours, your changes are fully updated in the GTBank database.

4. Visit a GTBank branch

To change your GTB Internet Banking Secret Question in this way, you were physically present at the bank. Fortunately, there wouldn’t be many customers in the business, but cheering won’t be enough.

Go to the helpdesk and request a change in your GTB Internet Banking Secret Question. You may be required to fill out a form and you will be notified within 3 business days that changes are being made.

I don’t normally advise people to go to the bank when they have problems, because it wouldn’t be nice to go through all the stress if you could just solve those problems at your convenience. are familiar with the other methods to change your GTBank secret query.

Additional Resources

For those who prefer accessing the Internet Banking platform through a web browser, you can follow similar steps on the GTBank website. Here’s a quick overview:

  1. Visit the official GTBank website (https://www.gtbank.com).
  2. Log in to your Internet Banking account using your User ID and password.
  3. Navigate to the profile or settings section, where you can change your secret question and answer.
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Frequently Asked Questions

What if I’ve forgotten my Internet Banking Secret?

If you’ve forgotten your secret question or answer, don’t worry! GTBank provides a solution for this scenario. You can reset your secret question and answer by following specific steps provided on their website or through the mobile app. Refer to the official GTBank website or use the GTWorld App for guidance.

How often should I change my Internet Banking Secret for enhanced security?

It’s a good practice to change your Internet Banking Secret periodically to maintain a high level of security. We recommend updating your secret question and answer every three to six months.

Can I change my Internet Banking Secret on the official GTBank website?

Yes, you can change your Internet Banking Secret on the official GTBank website by logging into your account and accessing the profile or settings section. The steps are similar to those in the GTWorld App.

Is it essential to create a strong secret question and answer?

Yes, it’s crucial to create a strong and unique secret question and answer to enhance the security of your Internet Banking. Avoid using easily guessable questions or answers, such as your date of birth or common phrases.

Can I change my secret question and answer through customer support at the bank?

While some banks may offer customer support services for this purpose, GTBank primarily encourages customers to change their Internet Banking Secret through the official app and website for security reasons. This allows you to have direct control over your account’s security.

Don’t remember my secret Gtbank question?

If you do not remember your Gtbank secret question, you can easily find it by going to your Gtbank administrator email address or by creating a new secret question on your Gtbank internet banking platform.

How can I see my secret question from Gtbank?

The fastest way to see your GTB Internet Banking Secret Question, in case you forgot, is to type the Gtbank secret question in the email search bar.
This will quickly display the information you are looking for if you have previously created it. If you don’t have access to your email, you can go to any Gtbank branch near you so they can help you get it (if you don’t want to change it yourself using the options above)

Do I need a token to change my GTB Internet Banking Secret Question?

Yes, you need to enter your security token code before you can change your Gtbank Internet secret question. Any major change to your Gtbank internet platform requires a token to be completed.


Your GTB Internet Banking Secret is a vital component of your online banking security. Being able to change it when necessary ensures that your financial assets remain well-protected. Whether you need to update your secret question, reset it because you’ve forgotten the answer, or simply enhance your online banking security, this step-by-step guide has you covered.

By following the outlined procedures in the GTWorld App or on the official GTBank website, you can confidently manage your Internet Banking Secret and have peace of mind knowing that your financial information is secure. Don’t forget to periodically update your secret question and answer for enhanced security, and always prioritize creating a strong, unique secret question.

Your financial security matters, and with this guide, you’re well on your way to maintaining it!