What is the customer care number of du in UAE

What is the customer care number of du in UAE – How to Contact du Customer Care in UAE

Du is one of the leading telecommunications providers in the United Arab Emirates (UAE), offering a range of services such as mobile, broadband, TV, and digital solutions. du has a large and diverse customer base, catering to both individuals and businesses across the country.

However, like any other service provider, du may sometimes encounter issues or problems that require customer support. For example, you may have a billing query, a technical issue, a service request, or a complaint. In such cases, you may need to contact du customer care in UAE to get assistance or resolution.

But what is the customer care number of du in UAE? How do you contact du customer care in UAE? What are the different ways to reach them? What are the best practices to follow when contacting them? And what are the common questions or issues that customers face when dealing with du customer care in UAE?

What is the Customer Care Number of du in UAE?

Du Customer Care Number: +97 180 0155 (In the UAE)

Overseas Contact: +97 155 567 8155

So, without further ado, let’s get started!

How to Contact du Customer Care in UAE by Phone:

One of the most common and convenient ways to contact du customer care in UAE is by phone. du has a dedicated customer care number that you can call anytime, anywhere, for any reason. The customer care number of du in UAE is 155 for du customers and 800 155 for non-du customers. You can also dial +971 55 5678 155 if you are calling from outside the UAE.

When you call the customer care number of du in UAE, you will be greeted by an automated voice system that will guide you through a series of options. You can choose the option that best suits your query or issue, such as:

  • Press 1 for English or 2 for Arabic
  • Press 1 for mobile services or 2 for home services
  • Press 1 for account and billing information or 2 for technical support
  • Press 1 for general inquiries or 2 for complaints and feedback
  • Press 0 to speak to a customer service representative
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Depending on your choice, you will be connected to the relevant department or agent who will assist you with your query or issue. You may need to provide some information, such as your name, phone number, account number, or PIN code, to verify your identity and access your account details.

The customer care number of du in UAE is available 24/7, so you can call them anytime you need. However, the waiting time may vary depending on the time of the day, the volume of calls, and the complexity of the query or issue. According to Du’s website, the average waiting time is 3 minutes, but it may take longer during peak hours or busy periods.

How to Contact du Customer Care in UAE by Email:

Another way to contact Du customer care in UAE is by email. du has a dedicated customer care email address that you can use to send your queries or issues. The customer care email address of du in UAE is customer.care@du.ae.

When you send an email to du customer care in UAE, you should include the following information:

  • Your name and phone number
  • Your account number and PIN code (if applicable)
  • The subject and the details of your query or issue
  • Any attachments or screenshots that may help explain your query or issue
  • Your preferred contact method and time

You should also use a clear and descriptive subject line, such as:

  • Billing query for account number 123456789
  • Technical issue with home broadband service
  • Complaints about poor customer service
  • Feedback or suggestions for du

The customer care email address of du in UAE is available 24/7, so you can send your email anytime you need. However, the response time may vary depending on the complexity of the query or issue, the volume of emails, and the availability of the customer service representatives. According to Du’s website, the average response time is 24 hours, but it may take longer during peak hours or busy periods.

How to Contact du Customer Care in UAE by Live Chat:

Another way to contact Du customer care in UAE is by live chat. du has a live chat feature on its website and app that allows you to chat with a customer service representative in real-time. The live chat feature of du is accessible from the following links:

  • du website
  • du app

When you use the live chat feature of du, you will be asked to enter your name, phone number, and email address. You will also be asked to select the category and the sub-category of your query or issue, such as:

Mobile

  • Prepaid
  • Postpaid
  • Roaming
  • Data
  • Other

Home

  • TV
  • Internet
  • Landline
  • Other

Business

  • Small and medium business
  • Enterprise
  • Government
  • Other

After you enter the required information and select the appropriate category and sub-category, you will be connected to a customer service representative who will assist you with your query or issue. You can type your message in the chat box and send it to the customer service representative. You can also attach files or screenshots that may help explain your query or issue.

The live chat feature of du is available from 8 am to 10 pm, 7 days a week, so you can chat with them anytime within these hours. However, the waiting time may vary depending on the time of the day, the volume of chats, and the complexity of the query or issue. According to Du’s website, the average waiting time is 2 minutes, but it may take longer during peak hours or busy periods.

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How to Contact du Customer Care in UAE by Social Media:

Another way to contact Du customer care in UAE is by social media. du has a presence on various social media platforms, such as Facebook, Twitter, Instagram, YouTube, and LinkedIn. You can use these platforms to send your queries or issues to du customer care in UAE, as well as to get updates, news, offers, tips, and more from du.

When you use social media to contact du customer care in UAE, you should follow these steps:

  • Visit the official du page or account on the social media platform of your choice. You can find the links to Du’s social media pages on Du’s website or app.
  • Follow or like the du page or account, if you have not already done so.
  • Send a direct message or a comment to du customer care in UAE, stating your query or issue clearly and concisely. You can also attach files or screenshots that may help explain your query or issue.
  • Wait for a reply from du customer care in UAE. You will receive a notification or an alert when du customer care in UAE responds to your message or comment.

The social media platforms of du are available 24/7, so you can send your message or comment anytime you need. However, the response time may vary depending on the complexity of the query or issue, the volume of messages or comments, and the availability of the customer service representatives. According to du’s website, the average response time is 2 hours, but it may take longer during peak hours or busy periods.

How to Contact du Customer Care in UAE by Online Forums:

Another way to contact Du customer care in UAE is through online forums. du has an online forum on its website where you can post your queries or issues and get answers from du experts, moderators, or other customers. The online forum of du is accessible from the following link:

  • du forum

When you use the online forum of du, you should follow these steps:

  • Visit the du forum page and sign in with your du account or register as a new user.
  • Browse the existing topics and threads to see if your query or issue has already been discussed or solved by others. You can use the search function or the filters to narrow down your results.
  • If you find a relevant topic or thread, you can read the posts and replies and see if they answer your query or issue. You can also join the conversation by posting your own comments or feedback.
  • If you do not find a relevant topic or thread, you can create a new one by clicking on the “Start a topic” button. You should choose a suitable category and sub-category for your topic, such as:

Mobile

  • Prepaid
  • Postpaid
  • Roaming
  • Data
  • Other

Home

  • TV
  • Internet
  • Landline
  • Other

Business

  • Small and medium business
  • Enterprise
  • Government
  • Other

General

  • Announcements
  • Suggestions
  • Off-topic
  • Other
  • You should also use a clear and descriptive title for your topic, such as:
    • How to activate international roaming on prepaid?
    • Problem with TV channels freezing and pixelating
    • Feedback on Du customer service experience
    • Suggestions for improving Du app features
  • You should also include the details of your query or issue in the body of your post, such as:
    • What is the problem or the question?
    • When did it occur or arise?
    • How did it affect you or your service?
    • What steps have you taken to resolve it or find an answer?
    • What are your expectations or suggestions from du?
    • Any attachments or screenshots that may help explain your query or issue.
  • After you create your topic, you should wait for a reply from du experts, moderators, or other customers. You will receive a notification or an alert when someone responds to your topic. You can also check the status of your topic by visiting the “My topics” section on the forum page.
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The online forum of du is available 24/7, so you can post your topic anytime you need. However, the response time may vary depending on the complexity of the query or issue, the volume of topics, and the availability of the experts, moderators, or customers. According to du’s website, the average response time is 48 hours, but it may take longer during peak hours or busy periods.

How Du Customer Care Can Assist You

1. Mobile Plans Support

If you’re experiencing issues with your mobile plan, such as billing discrepancies or service disruptions, the customer care team is just a call away. They can provide detailed information about your plan, help you understand your usage, and resolve any billing concerns efficiently.

2. Home Internet Assistance

Du offers a range of home internet solutions, and if you’re facing connectivity problems or have inquiries about your internet package, the customer care team can guide you through troubleshooting steps or provide insights into the best-suited plans for your needs.

3. TV Packages Queries

For questions related to your TV packages, including channel subscriptions, billing inquiries, or technical issues, du’s customer care is equipped to assist you in navigating through the available options and resolving any concerns.

4. Fraudulent Calls and Security Concerns

If you’ve received suspicious calls or messages claiming to be from du, it’s crucial to report them promptly. The customer care team can guide you on the necessary steps to ensure the security of your account and personal information.

Frequently Asked Questions (FAQs) – What is the customer care number of du in UAE?

What is the customer care number of du in UAE?

The customer care number of du in UAE is 155 for consumer customers and 188 for business customers.

Can I call du customer care from any phone?

Yes, you can call du customer care from your du mobile, landline, or any other phone.

How can I record my conversation with du customer care?

You may ask for a confirmation email or SMS after the call, or you can record the call yourself for your records.

Is it possible to avoid automated menus when calling du customer care?

While some menus can be bypassed by listening carefully or using shortcuts mentioned during automated instructions, navigating through them may be necessary in some cases.

What information should I have ready before calling du customer care?

Ensure you have relevant information such as your account number, ID, bill details, and device information ready before calling for efficient assistance.

Can I contact du customer care for technical support?

Yes, du customer care provides technical support for issues related to your services or devices. Be prepared to follow troubleshooting steps during the call.

What is the best time to call du customer care to avoid long wait times?

To minimize wait times, try calling during non-peak hours or less busy periods, if possible.

Can I contact du customer care via email?

Yes, you can report issues or reach out to du customer care via email at fc@du.ae for concerns such as fraudulent calls.

What are the advantages of calling du customer care directly?

Direct calling allows for immediate, personal assistance, making it suitable for urgent or complex issues that require human intervention.

How can I provide feedback or make a complaint to du customer care?

You can express feedback or file complaints during your call to du customer care, ensuring that your concerns are addressed appropriately.

Conclusion – What is the customer care number of du in UAE

Contacting du customer care in UAE is a straightforward process when approached strategically. Whether you choose to call or explore other support options provided by du, following the tips and best practices outlined in this guide will enhance your experience and increase the likelihood of achieving a satisfactory resolution for your concerns. Stay connected and informed with du customer care!

For more information, you can refer to du’s official website for online support options.

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