Freedom Mortgage Customer Service

Freedom Mortgage Customer Service

Freedom Mortgage Customer Service: When obtaining a mortgage, customer service is one of the most critical factors. As a borrower, you want to work with a responsive, knowledgeable, and helpful company throughout the process. Freedom Mortgage is a company that prides itself on delivering exceptional customer service to its borrowers.

Background:

Freedom Mortgage was founded in 1990 and is headquartered in Mount Laurel, New Jersey. It is one of the largest privately held mortgage lenders in the United States, with over 6,000 employees nationwide. The company services over $300 billion in residential mortgages and has helped more than 1 million borrowers achieve their dream of homeownership.

Freedom Mortgage Customer Service Philosophy:

Freedom Mortgage’s customer service philosophy is centered on three fundamental principles: empathy, expertise, and action. The company understands that obtaining a mortgage can be complex and stressful, so they strive to make the experience as easy and stress-free as possible for its borrowers.

  • Empathy: Freedom Mortgage’s customer service representatives are trained to put themselves in borrowers’ shoes. They understand that obtaining a mortgage can be a life-changing event and that borrowers may have a wide range of emotions throughout the process. As such, they take the time to listen to their borrowers’ concerns and provide reassurance and guidance every step of the way.
  • Expertise: The customer service representatives at Freedom Mortgage have received extensive training and are highly knowledgeable about the mortgage process. They are prepared to answer any questions that borrowers may have and to provide accurate and current information. The company also invests in various forms of technology and tools to simplify and improve the efficiency of the mortgage application process.
  • Action: The borrowers can count on Freedom Mortgage’s customer service representatives to provide helpful assistance and action. They can foresee potential problems and take preventative measures to solve them well before escalating into significant issues. Additionally, the business maintains a devoted team of customer service representatives who are experts in resolving complex problems and dealing with escalations.
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Freedom Mortgage Customer Service Channels: 

Borrowers can contact Freedom Mortgage’s customer service team via various channels the company makes available to them. These include:

  • Phone: Borrowers can call Freedom Mortgage’s customer service line anytime to speak with a representative. The company’s call center is open seven days a week and offers extended hours to accommodate borrowers’ schedules.
  • Email: Borrowers can email Freedom Mortgage’s customer service team and expect a response within 24 hours.
  • Live Chat: Freedom Mortgage’s website features a live chat function that allows borrowers to connect with a representative in real time.
  • Social Media: Borrowers can also reach out to Freedom Mortgage’s customer service team via social media channels such as Twitter and Facebook.

Freedom Mortgage Customer Service Reviews:

Freedom Mortgage’s commitment to exceptional customer service is reflected in the reviews they receive from its borrowers. The company has an average rating of 4.6 out of 5 stars on Trustpilot, with over 21,000 reviews. Many borrowers praise the company’s responsiveness, knowledge, and helpfulness throughout the mortgage process.

Freedom Mortgage has received numerous positive reviews for its customer service. Some of the common themes in these reviews include:

  • Responsiveness: Many borrowers praise Freedom Mortgage’s customer service team for its responsiveness. They report that the team is quick to answer questions and provide updates on their loan status.
  • Knowledgeable: Borrowers also appreciate the knowledge and expertise of Freedom Mortgage’s customer service representatives. They are seen as a valuable resource throughout the mortgage process.
  • Helpful: Many reviewers describe the customer service team as helpful and patient. They are known for taking the time to explain complex concepts and answer questions clearly and concisely.
  • Professional: Finally, borrowers appreciate the professionalism of Freedom Mortgage’s customer service team. They report that the team is courteous, respectful, and easy to work with.
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Benefits of Freedom Mortgage Customer Service:

Freedom Mortgage’s customer service team provides several benefits to its borrowers, including:

  • Personalized Assistance: Borrowers can expect personalized assistance throughout the entire mortgage process. The customer service representatives take the time to understand each borrower’s unique situation and provide tailored solutions to meet their needs.
  • Clear Communication: Freedom Mortgage’s customer service team is known for its clear and concise communication. They provide timely updates and information to borrowers, ensuring they stay informed throughout the process.
  • Expert Guidance: Freedom Mortgage’s customer service team consists of experts in the mortgage industry. They have the knowledge and experience necessary to guide borrowers through the complex mortgage process and provide answers to any questions they may have.
  • Proactive Approach: The company’s customer service representatives are proactive in helping borrowers. They anticipate issues that may arise and take action to resolve them before they become significant problems.
  • Excellent Reviews: Freedom Mortgage’s commitment to exceptional customer service is reflected in the reviews they receive from its borrowers. The company has an average rating of 4.6 out of 5 stars on Trustpilot, with over 21,000 reviews.

How to Contact Freedom Mortgage Customer Service:

Borrowers can contact Freedom Mortgage’s customer service team through several channels, including:

  • Phone: The company’s customer service line is available seven days a week and offers extended hours to accommodate borrowers’ schedules.
  • Email: Borrowers can email Freedom Mortgage’s customer service team and expect a response within 24 hours.
  • Live Chat: Freedom Mortgage’s website features a live chat function that allows borrowers to connect with a representative in real time.
  • Social Media: Borrowers can also reach out to Freedom Mortgage’s customer service team via social media channels such as Twitter and Facebook.
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Freedom Mortgage Login

If you’re a Freedom Mortgage customer, you can access your account by visiting the company’s website. Here’s how:

  • Go to Freedom Mortgage’s website at www.freedommortgage.com.
  • Click on the “Sign In” button in the upper right corner of the screen.
  • Enter your username and password in the appropriate fields.
  • Click the “Sign In” button to access your account.

If you have forgotten your password, click the “Forgot Password?” link and follow the prompts to reset it.

Freedom Mortgage Customer Service Phone Number:

To reach Freedom Mortgage’s customer service team by phone, call 855-690-5900. The customer service line is available Monday through Friday from 8 am to 10 pm ET and Saturday and Sunday from 9 am to 6 pm ET.

Freedom Mortgage Payment Phone Number:

To pay over the phone, call 855-690-5900 and follow the prompts. The automated payment system is available 24/7.

Freedom Mortgage Customer Service Hours:

Freedom Mortgage’s customer service hours are Monday through Friday from 8 am to 10 pm ET and Saturday and Sunday from 9 am to 6 pm ET.

Freedom Mortgage 1098:

If you need a copy of your Form 1098 (Mortgage Interest Statement), you can access it through your online account or contact Freedom Mortgage’s customer service team for assistance.

Freedom Mortgage App:

Freedom Mortgage offers a mobile app that allows borrowers to manage their accounts on the go. The app is available for download on the App Store and Google Play.

Freedom Mortgage Address:

Freedom Mortgage’s corporate headquarters are at 907 Pleasant Valley Avenue, Suite 3, Mount Laurel, NJ 08054.

Freedom Mortgage Locations:

In addition to its corporate headquarters, Freedom Mortgage has several locations throughout the United States. To find a branch near you, visit the company’s website and click the “Contact Us” tab.

Conclusion:

Obtaining a mortgage can be complex and stressful, but working with a company that delivers exceptional customer service can make all the difference. Freedom Mortgage’s commitment to empathy, expertise, and action has earned them a reputation as a top-tier mortgage lender. Whether borrowers need assistance with their application, have questions about their loan, or need help resolving an issue, Freedom Mortgage’s customer service team is there to help every step of the way.

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