Last updated on December 14, 2025
Providus Bank is a Nigerian commercial bank licensed by the Central Bank of Nigeria. Established in 2016 and operating primarily in Lagos and Abuja, the bank serves a diverse clientele, including corporations, government agencies, Small and Medium-sized Enterprises (SMEs), and high-net-worth individuals. To enhance customer experience and meet modern banking needs, Providus Bank offers the Providus Mobile App, a digital tool for convenient access to essential banking services.
Why Choose Providus Bank?
Providus Bank offers several distinct advantages. Its focused customer base allows for an emphasis on personalized customer service, ensuring each client receives dedicated attention. The bank also excels in providing efficient digital banking platforms and modern card solutions.
As a neobank, its credit products are tailored to meet evolving customer needs. A significant benefit is the bank’s commitment to digitization, with many processes and functions fully integrated into digital systems for convenience and speed.
Downloading and Installing the Providus Mobile App
Getting started with the Providus Bank mobile app is straightforward and available on both major mobile operating systems. Once installed, users can register their Providus Bank account directly within the app. Following registration, essential login details, including your customer ID and a default password, will be sent to your registered email address.
For Android Users
To download the Providus Bank app on your Android device, navigate to the Google Play Store. Search for ‘Providus Bank App’ and tap the ‘Install’ button. The application will download and install automatically.
For iOS Users
iPhone users can find and install the Providus Bank app by visiting the iOS App Store. Search for ‘Providus Bank App’ and select the ‘Get’ or ‘Install’ option. The app will then download and install on your iPhone.
Setting Up Your Providus Mobile App Account
After successfully installing the Providus Mobile app, launch the application on your device to set up your account. You will be prompted to enter your customer ID, which was provided by Providus Bank.
Next, input the default password sent to your email. For enhanced security, you will then create a new, personalized password. This password must be alphanumeric and exceed 8 characters in length.
Key Transactions and Features of the Providus Mobile App
The Providus Mobile App offers a comprehensive suite of features for managing everyday banking needs. Users can perform intra-bank transfers between Providus Bank accounts and interbank transfers to other financial institutions. Checking your account balance is instantaneous, and you can easily top up airtime or manage phone charging directly through the app.
Furthermore, the app simplifies administrative tasks by allowing you to request a cheque book or open new accounts without visiting a branch. For card management, you can request an ATM card and utilize its lock/unlock functionality for added security. Bill payments are streamlined, and the app supports payouts for bets and lotteries, as well as airline ticket payments, making it a versatile financial tool.
Providus Bank’s Vision and Slogan
The name ‘Providus’ implies foresight and a well-thought-out approach to banking. This ethos is reflected in the bank’s slogan: ‘Luxury, value, and convenience.’ Providus Bank aims to be a forward-thinking financial institution, anticipating client and market needs. The Providus Mobile App is a cornerstone of this vision, delivering convenience and enabling customers to manage accounts and conduct transactions remotely.
Providus Bank Leadership and Expertise
Providus Bank is led by experienced management, including its General Manager and CEO, Mr. Walter Akpani. Mr.
Akpani joined the bank in June 2016, bringing over two decades of high-level banking experience.
His expertise includes a proven track record as a start-up tactician for other financial institutions, demonstrating a deep understanding of building and scaling banking operations. This leadership ensures Providus Bank is guided by a strategic vision focused on innovation and customer-centric growth.
Comprehensive Financial Services Offered by Providus Bank
Beyond its mobile app, Providus Bank offers a wide spectrum of financial services. These include Business Consulting, expert portfolio management, and personalized relationship management, ensuring clients receive bespoke financial guidance. The bank delivers accelerated services and robust self-service solutions, empowering customers with financial control.
Providus Bank operates across key sectors including private banking, institutional banking, corporate, and personal banking. They cater to clients in industries such as agriculture, mining, hospitality, e-commerce, and the arts. Additional offerings include investment management, credit management, and real estate and tax planning services, positioning Providus Bank as a full-service financial partner.
Providus Bank Branch Locations and Contact Information
Providus Bank’s headquarters are in Lagos State, Nigeria. The bank has established several key branches and agencies to serve its clientele effectively. Notable locations include the Victoria Island Agency, Festac Agency, Gbagada Branch, Ikota Branch, and Ikota II branch.
For direct customer support, you can reach Providus Bank via phone at +234-9074214917. For inquiries or further information, their official website is www.providusbank.com, and their customer service email is info@providusbanknig.com.
Frequently Asked Questions (FAQs) about the Providus Bank App
Is the Providus Bank app free to download?
Yes, the Providus Bank mobile app is available for free download from official app stores like the Google Play Store and the iOS App Store.
What if I forget my Providus Bank app password?
If you forget your password, use the ‘Forgot Password’ or ‘Reset Password’ option on the app’s login screen. Follow the prompts to guide you through the recovery process.
Can I perform international transactions with the app?
The Providus Bank app primarily facilitates intra-bank and interbank transfers within Nigeria. Capabilities for international transactions may vary; confirm specific details directly with the bank.
Do I need an existing Providus Bank account to use the app?
Yes, you must be an existing customer with a registered Providus Bank account to successfully register and utilize the mobile app’s features.
Your Gateway to Convenient Banking with Providus
The Providus Mobile App offers a secure, efficient, and modern approach to managing your finances. It provides access to a wide array of essential banking services anytime, anywhere, directly from your smartphone. By downloading and utilizing the Providus Bank app, you embrace a seamless banking experience designed for your convenience and financial well-being.
